⚖️ Head-to-Head Comparison

Otter vs Fireflies

Otter.ai and Fireflies.ai are the two most popular AI meeting transcription and summarization tools. Both join your video calls, transcribe in real time, and generate summaries. This comparison addresses the differences that matter for individuals and teams choosing between them.

Transcription Accuracy

Both tools deliver strong transcription accuracy in the 92-96% range for clear audio in English. Otter has historically led in accuracy for overlapping speech. Fireflies performed slightly better in 2024 benchmarks for strong accents. In practice, both are excellent for business meetings.

Meeting Summary Quality

Fireflies generates more structured summaries with speaker attribution and categorized action items. Otter's summaries are thorough but slightly less structured. For sales teams who need action items automatically separated, Fireflies edges ahead.

Searching Past Meetings

Both allow full-text search across all transcripts. Fireflies' AskFred feature lets you ask natural language questions about past meetings ("What did Sarah say about the Q3 launch?"). Otter AI Chat offers similar functionality.

CRM Integration

Fireflies integrates with Salesforce, HubSpot, and Pipedrive to push meeting notes and action items directly into CRM records. Otter integrates with Salesforce on Business plans. For sales teams, Fireflies' CRM integrations are more comprehensive.

Team Analytics

Fireflies offers speaker talk-time analytics, sentiment scoring, and filler word detection across your team. Otter does not have equivalent team analytics features.

Pricing

Otter Free: 300 minutes/month. Otter Pro: $16.99/month. Fireflies Free: 800 minutes/month. Fireflies Pro: $18/month. Fireflies has a more generous free tier.

⚖️ Our Verdict

Otter.ai is the better choice for individuals and small teams focused on simple transcription and note-taking. Fireflies.ai is the better choice for sales teams, CRM users, and organizations that want team analytics and searchable meeting intelligence across an organization.

Frequently Asked Questions

[{"question":"Does Otter.ai work with Microsoft Teams?","answer":"Yes, OtterPilot can join and transcribe Microsoft Teams meetings automatically."},{"question":"Can Fireflies transcribe audio files I upload?","answer":"Yes, Fireflies supports audio and video file uploads for transcription, not just live meetings."},{"question":"Which has better mobile apps?","answer":"Otter.ai's iOS and Android apps are generally rated higher for usability. Both apps allow you to record in-person meetings, not just video calls."}]

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