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Riva Works
Embed a smart FAQ bot on your site and reduce support tickets by 60 %.
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About Riva Works
Riva Works is a powerful AI platform focused on customer engagement, designed to save time and improve output quality for businesses of all sizes.
Founded in Sydney, Australia, Riva Works serves customers in over 101 countries and is fully compliant with HIPAA requirements.
The tool combines cutting-edge machine learning with an intuitive interface, making advanced AI capabilities accessible to both technical and non-technical users. With a rich API, native integrations and dedicated customer success support, Riva Works is trusted by thousands of teams worldwide to automate complex tasks and unlock new levels of performance.
Key Features
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LLM-powered : GPT-4 and Claude under the hood
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CRM sync : Push lead data to HubSpot or Salesforce
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A/B testing : Test message variants automatically
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Knowledge base : Train bot on your docs, PDFs and URLs
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API webhooks : Connect any backend system
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Analytics : Conversation drop-off and CSAT tracking
Pros
- ✓No-code setup gets you live in minutes
- ✓Handles complex multi-turn conversations well
- ✓Excellent multi-language support
- ✓Detailed conversation analytics
Cons
- ✗Complex multi-step processes may need custom logic
- ✗Limited built-in payment integrations
Who is using Riva Works?
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Customer support teams, growth marketers, SaaS companies, e-commerce stores and B2B sales teams.
Use Cases
- →Scheduling demos and meetings automatically
- →Onboarding new users inside web apps
- →24/7 customer support without additional staff
- →Answering FAQ on e-commerce product pages
What Makes Riva Works Unique?
Riva Works is the only no-code chatbot platform with a built-in memory layer that remembers previous conversations across sessions, enabling truly personalised long-term user relationships.
How We Rated It
We evaluated Riva Works across six dimensions: accuracy, ease of use, functionality, performance, support and value for money. The tool was tested by a panel of five professionals in the Chatbots space over a two-week period using real-world tasks. Scores reflect hands-on usage, not vendor claims.
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Accuracy and Reliability 4.3/5
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Ease of Use 3.6/5
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Functionality and Features 3.9/5
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Performance and Speed 3.7/5
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Customer Support 3.3/5
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Value for Money 4.2/5